Mobile Land FAQ

For email inquiries, please email us and we will get back to you fast as we can.

Please always provide order # when emailing about a specific order

FAQ

Frequently asked questions

Mobile Land FAQ

Where is my order?


Most orders will be processed the next day, and will be packed for delivery.
You will receive an automated tracking notice email when it is ready to be sent.
** Large order volumes can cause unexpected delays **




What is in-store pickup?


If you are locate to the Orange County area and want to avoid shipping, you can choose the option to pick up your item in-store. There is no charge for extra shipping cost. You will be sent an email notification that your order is ready, so please make sure to provide your email. There is no time limit for in-store pickup, but please reach out to us if you expect to not be able to pick it up within 1 week of receiving email notification.




When is my in-store pickup ready?


Most in-store pickup items are ready after 24 hours and held for a week. You will receive and email from us when it is ready. Please feel free to call the store 657-239-9247 to check the status in advance.




How can I cancel my order?


Once you realize you want to cancel your order, Please email us IMMEDIATELY.
We can only cancel it from our end. Delay of cancellation notice by you can result
in your order being sent out if it has already been processed. Please provide order# when contacting us.




How can I adjust my order/address?


Customers are unable to adjust order after it has been processed; We can only do this from our end. Some modification requests are possible based on type of adjustment. Please email or call as soon as possible with your order# and what your request is, and we will try our best to fulfill your request. **If you want to adjust but your order is already in process to be delivered, there may be a possibility your adjustment request(s) cannot be fulfilled since it could be too late.




Will you restock an item that is currently out of stock soon?


We continuously receive shipments from Korea and update our website as we receive more information. Please check back on our website for updates or sign up for restock notification email. Feel free to inquire if necessary.




When am I eligible for free shipping?


Special items will be qualified for free shipping, and it will specifically state in product description and/ or title. **However, if your order contains items that do not have free shipping, shipping will apply to those items. The item with free shipping will not have shipping charges and will not contribute to your overall shipping charges.




Do you ship internationally?


We do ship worldwide, but shipping costs and shipping time varies greatly depending on location, item size and quantity. Most international order recipients are contacted first if any additional action is necessary.




What is the difference in shipping methods?


USPS (United States Postal Service) Media Mail is our standard shipping method, as it is the transport item like Phone cases, Chargers, or Accessories and related items are NOT available for Media Mail. UPS (United Parcel Service) is a privately run delivery-company that cost a little more, but has been known to be more trustworthy/reliable. Each company has various levels of shipping speed, please choose accordingly. **Expedited shipping does not include day of purchase/weekeds (non-business days)




How can I return my item for and exchange or refund?


If your order has wrong item by our fault, Please keep it unopened and let us know by email. Please send order number as well. We will work towards getting you the correct item or refund.




My item is damaged! What should I do?


We kindly ask all customers who receive their parcels to film unboxing videos of their items from start to finish order to ensure the best quality control we can have. Please make sure you film yourself opening the products as your own proof in case you did not receive a photo card or any other inclusions that were supposed to be inside said product.
If you happen to see that you are indeed mission an inclusion, Please send us the video file with your order number, and our customer support will gladly help you. We would like to let you know that any missing items cannot be redeemed withour your video proof. Please make sure you film the video starting from before the plastic wrap is ripped. The outer box for an item si for protection, and is only made for the real products inside the package. Although we do have a quality control team that checks all items before shipping out, Mobile Land cannot be responible for minor scratches and bents made during transit from Korea to our facilities here in Orange County. When we package orders, we ensure that it is safely wrapped and there is no external damage. We are not liable for damage caused by delivery services while in transit to you or internal defects by manufacturer. Please contact us for further inquiry.




My item is defected internally/missing items! What should I do?


We kindly ask all customers who receive their parcels to film unboxing videos of their items from start to finish order to ensure the best quality control we can have. Please make sure you film yourself opening the products as your own proof in case you did not receive a photo card or any other inclusions that were supposed to be inside said product.
If you happen to see that you are indeed mission an inclusion, Please send us the video file with your order number, and our customer support will gladly help you. We would like to let you know that any missing items cannot be redeemed withour your video proof. Please make sure you film the video starting from before the plastic wrap is ripped. The outer box for an item si for protection, and is only made for the real products inside the package. Although we do have a quality control team that checks all items before shipping out, Mobile Land cannot be responible for minor scratches and bents made during transit from Korea to our facilities here in Orange County. As we receive and send our product completely sealed, we cannot tell how it is like inside.
There are rare cases when there are defects and missing items due to production and distribution in Korea. but we resend items based on exterior. Please send pictures and email us and we will work on resolving your order.




How long will it take to receive an email response?


Our goal is to always send a response within the same day, but may take longer based on inquiry type. Kindly fee free to give a nudge if we have not gotten back to your first email. However, we are away from emails and chats on weekeds (non business hours) so we ask for your kind understanding and patience as we work to resolve emails from weekends the next business day.